Frequently Asked Questions
Everything you need to know about shopping with Olsen Fashion
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific 'Fit Notes' listed in the description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna and Afterpay.
Are your garments ethically sourced?
Sustainability is at our core. We partner exclusively with fair-trade certified factories and prioritize organic or recycled materials to ensure our fashion is both beautiful and responsible.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.